BOAT MANAGEMENT SYSTEM FOR TERENGGANU ISLANDS

Abstract

Many tourism companies provide boat services to the Terengganu Islands, but most of them only advertise their boat services on social media or the company’s website. Therefore, the Boat Management System to Terengganu Islands (BoatMSTI) was developed, and the main objective of this system is to create a one-stop center platform. Tourists can compare boat services provided by different tourism companies and find the best and most affordable services on one website. Tourists can check ticket availability and book ticket directly based on the selection of the boat service. BoatMSTI also enables the tourist to view other customer’s feedback and rating. At the same time, this system can help the tourism company manage boat services and customer booking tickets. This system is developed using an Agile method which makes the system development more flexible. The general concept is to divide the development of the system into sequences of repeated cycles known as iteration. The system can be improved for every iteration to meet user satisfaction based on user feedback. This system is web-based and can be accessed anytime and anywhere with an internet connection. The web-based system also can ease users like tourism companies and customers to store important information such as booking tickets and payment receipts in the database. In conclusion, with this system, the tourist can save more time in finding the best boat service, and the management of customers by tourism companies will be more efficient.