MD SHAH, M. F.; ANUAR, A.; LAW , K. K. ENHANCING CUSTOMER RETENTION THROUGH SERVICESCAPE: A CONCEPTUAL FRAMEWORK FOR COFFEE SHOP BUSINESSES . Universiti Malaysia Terengganu Journal of Undergraduate Research, [S. l.], v. 8, n. 1, 2026. Disponível em: https://journal.umt.edu.my/index.php/umtjur/article/view/684. Acesso em: 3 may. 2026.