MD SHAH, M. F.; ANUAR, A.; LAW , K. K. ENHANCING CUSTOMER RETENTION THROUGH SERVICESCAPE: A CONCEPTUAL FRAMEWORK FOR COFFEE SHOP BUSINESSES. Universiti Malaysia Terengganu Journal of Undergraduate Research, [S. l.], v. 8, n. 1, p. 111–121, 2026. DOI: 10.46754/umtjur.2026.04.009. Disponível em: https://journal.umt.edu.my/index.php/umtjur/article/view/684. Acesso em: 24 jun. 2026.